We, at Jeld-Wen Canada Ltd. ("Jeld-Wen®", "we" or "us"), value the trust that you have shown in our business and, in turn, we are committed to maintaining the accuracy, confidentiality, and security of your personal information. To that end, we have adopted this privacy policy.
This policy explains how Jeld-Wen® collects, uses, discloses and safeguards the personal information provided to us either directly by you or by a third party.
By providing personal information to us or authorizing a third party to provide your personal information to us, you signify your consent to Jeld-Wen®'s collection, use and disclosure of your personal information in accordance with this privacy policy.
For purposes of this privacy policy, "personal information" shall mean any information that can identify an individual directly or through other reasonably available means. Personal information will not include an individual's business address or business telephone number.
We will maintain and protect the personal information under our control. We have designated an individual or individuals who is/are accountable for compliance with the Principles.
The purposes for which personal information is collected by us will be identified to you before or at the time the information is collected.
Except where required or permitted by law your informed consent is required for our collection, use or disclosure of your personal information.
Les renseignements personnels que nous recueillons sont limités aux données nécessaires pour les fins que nous vous avons indiquées.
Nous n’utilisons ni ne divulguons vos renseignements personnels qu’en conformité avec les fins pour lesquelles ils ont été originalement collectés, sauf si vous avez consenti à une autre utilisation ou si ces activités sont exigées ou autorisées par la loi. Nous ne conservons vos renseignements personnels qu’aussi longtemps qu’il est nécessaire de le faire afin de parvenir aux fins pour lesquelles les renseignements ont été collectés ou pour respecter les dispositions de la loi.
Nous faisons tous les efforts raisonnables pour assurer que vos renseignements personnels sont conservés sous une forme exacte, complète et à jour.
Nous avons recours à des mécanismes de sécurité qui correspondent aux normes industrielles minimales, ou qui les dépassent, pour protéger vos renseignements personnels.
Si vous souhaitez obtenir un exemplaire de notre politique de confidentialité, nous serons heureux de vous le faire parvenir. Si vous avez des questions au sujet de la politique, nous serons heureux d’en discuter les mérites avec vous.
Si vous le demandez, nous vous informerons des sujets suivants : i) le genre de renseignements personnels que nous avons recueillis; ii) comment nous avons utilisé vos renseignements dans le passé et comment nous pouvons le faire à l’avenir; iii) si nous avons divulgué vos renseignements à des tierces parties (le cas échéant, à qui). Vous pouvez vérifier l’exactitude et le caractère complet de vos renseignements personnels et demander qu’ils soient modifiés, au besoin.
Veuillez prendre note qu’avant d’être en mesure de vous transmettre des renseignements ou de corriger toute inexactitude, nous pouvons vous demander de confirmer votre identité et de fournir d’autres détails qui nous aident à répondre à votre demande.
Les clients peuvent adresser leurs questions ou leurs demandes d’information relatives aux principes de la politique de confidentialité ou à nos pratiques de traitement des renseignements en communiquant avec Mr. Lou Valeriati, téléphone : 1-800-440-2714
At JELD-WEN®, we gather and use personal information to deliver brochures and merchandise upon your request and to develop effective advertising campaign.
We also use the personal information you have provided to us to communicate with you and safeguard your interests. We will send you important notices, and respond to any special needs or enquiries you may have. We may also send you information about other products and services in which we believe you may be interested.
We only use personal information for the purposes that we have disclosed to you. If for any reason your information is required to fulfill a different purpose, we will obtain your consent before we proceed.
The type of personal information we may ask for depends on and is related to the reason (or purpose) such personal information was provided to us.
The following is a description of the type of personal information that we may ask for :
The choice to provide us with your personal information, either directly or through a third party, is always yours. However, your decision to withhold particular information may result in limiting our ability to provide you with the services or products you requested.
We may gather such personal information from you in person, over the telephone or by corresponding with you via mail, facsimile or the Internet via our website. We gather the information that you provide and we also gather information via website cookies.
Through the use of website cookies (very small text file that is added to your hard drive from a web page), we monitor the ads you see and the number of times these ads are seen. Through the use of these cookies, we are able to capture standard web traffic information such as time, date, IP address and browser, but in no circumstance do we (or the cookies) capture any information that can identify you as an individual.
WHILE WE TRY TO ENSURE THAT EVERY THIRD PARTY WHO DISCLOSES PERSONAL INFORMATION TO US HAS YOUR CONSENT TO DO SO, IF YOU BELIEVE THAT A THIRD PARTY HAS INAPPROPRIATELY DISCLOSED YOUR PERSONAL INFORMATION TO US, PLEASE CONTACT THAT THIRD PARTY. IF THEY DO NOT ADEQUATELY RESPOND TO YOUR INQUIRIES, PLEASE LET US KNOW IMMEDIATELY.
For purposes of maintaining quality service, calls to our customer service lines may be recorded. A recorded message given prior to your call being answered will let you know if your call may be the subject of our random call recording quality assurance program.
Except as specifically provided for in this privacy policy, we do not disclose any personal information to third parties. The following are the limited instances where we may disclose your personal information to third parties :
The type of information we are legally required to disclose may relate to criminal investigations or government tax reporting requirements. In some instances such as a legal proceeding or court order, we may also be required to disclose certain information to authorities. Only the information specifically requested is disclosed and we take precautions to satisfy ourselves that the authorities that are making the request have legitimate grounds to do so.
There are some situations where we are legally permitted to disclose personal information such as employing reasonable and legal methods to enforce our rights or to investigate suspicion of illegal activities.
In the course of daily operations, access to private, sensitive and confidential information is restricted to authorized employees who have a legitimate business purpose and reason for accessing it. For example, when you call us, our designated employees will access your information to verify who you are and to assist you in fulfilling your requests.
Unauthorized access to and/or disclosure of personal information by an employee of JELD-WEN® is strictly prohibited. All employees are expected to maintain the confidentiality of personal information at all times and failing to do so will result in appropriate disciplinary measures, which may include dismissal.
We use industry standard technologies and maintain current security standards to ensure that your personal information is protected against unauthorized access, disclosure, inappropriate alteration or misuse.
Electronic customer files are kept in a highly secured environment with restricted access. Paper-based files are stored in locked filing cabinets. Access is also restricted.
We manage our server environment appropriately and our firewall infrastructure is strictly adhered to. Our security practices are reviewed on a regular basis and we routinely employ current technologies to ensure that the confidentiality and privacy of your information is not compromised.
Notre site Web a recours au protocole SSL (couches de sockets sécurisés) et à une clé de chiffrement de 128 bits pour rehausser la sécurité lorsque vous visitez les zones sécurisées de notre site. Le protocole SSL est la norme du secteur pour la protection et le maintien de la sécurité des messages transmis par Internet. Lorsque vous accédez à vos comptes ou transmettez de l’information sur un site sécurisé, le chiffrement embrouille vos données qui sont transformées dans un format illisible afin d’empêcher un accès non autorisé par d’autres.
Our web site uses Secure Socket Layer (SSL) and 128 bit encryption technologies to enhance security when you visit the secured areas of these sites. SSL is the industry standard tool for protecting and maintaining the security of message transmissions over the Internet. When you access your accounts or send information from secured sites, encryption will scramble your data into an unreadable format to inhibit unauthorized access by others. When you call our customer service centre you will be required to verify your identity by providing some personally identifying information as well as your merchant number.
You have the right to access, verify and amend the information held in your personal files. You may access and verify any of your information by calling our customer contact centre at 1-800-440-2714.
To help us keep your personal information up-to-date, we encourage you to amend inaccuracies and make corrections as often as necessary. Despite our efforts, errors sometimes do occur. Should you identify any incorrect or out-of-date information in your file(s), we will make the proper changes. Where appropriate, we will communicate these changes to other parties who may have unintentionally received incorrect information from us.
Any changes to our privacy policy and information handling practices will be acknowledged in this policy in a timely manner. We may add, modify or remove portions of this policy when we feel it is appropriate to do so. You may determine when this policy was last updated by referring to the modification date found at the bottom of this privacy policy.
The web sites governed by the provisions and practices stated in this privacy policy are: www.jeld-wen.ca, www.willmar.ca, www.unitedwindow.com, and www.donatflamand.com.
Le site Web de JELD-WEN peut contenir des liens hypertextes à des sites d’autres parties qui ne sont pas régis par la présente politique de confidentialité. Bien que nous nous efforcions de n’établir des liens qu’avec des sites qui ont adopté des normes élevées de confidentialité, notre politique ne s’applique plus dès que vous quittez le site Web de JELD-WENMD. De plus, nous ne sommes pas responsables des pratiques relatives à la confidentialité qu’adoptent d’autres sites Web. Aussi, nous vous suggérons de consulter les politiques de confidentialité de ces sites Web afin de savoir comment vos renseignements personnels peuvent être recueillis, utilisés, partagés et divulgués.
If you have a question about the privacy policies stated on this site, please call us at 1-800-440 2714.
If you have a concern or complaint about privacy, confidentiality or the personal information handling practices of JELD-WEN®, our employees or service suppliers, please contact :
Lou Valeriati Phone: 1-800-440-271
Before JELD-WEN® is able to provide you with any information or correct any inaccuracies, however, we may ask you to verify your identity and to provide other details to help us to respond to your request. We will endeavor to respond within an appropriate timeframe.
© 2008 JELD-WEN of Canada Ltd. All rights reserved.
